Contact and Legal Information

1. Legal Entity

2. Contact Information

2.1 General Support

2.2 Privacy Questions

2.3 Refund Requests

2.4 Affiliate Program

2.5 B2B / Organizations

3. Response Time

We strive to respond to all requests as quickly as possible:

• General inquiries: 1-2 business days
• Technical support: 24-48 hours
• Refund/billing requests: 5 business days
• Data requests (GDPR): Up to 30 days (legal deadline)
• Affiliate questions: 3-5 business days

Note: Response times may be longer during holidays or high-traffic periods (e.g., Black Friday).

4. Social Media

Follow us for updates, tips, and community posts:

Note: For official support or urgent questions, please use email instead of social media.

5. Business Hours

Our team operates:

6. Legal Documents

Please read our legal documents for details about your rights and obligations:

7. Reporting Issues and Abuse

7.1 Technical Issues

If you find a bug or technical issue on the platform, please report it to hi@aizdravo.com with:

• Detailed description of the issue
• Screenshots (if possible)
• Browser and device you're using
• Steps to reproduce the issue

7.2 Reporting Abuse or Inappropriate Content

If you see inappropriate content or behavior in the community, you can:

• Use the "Report" option directly on the platform (coming soon)
• Send an email to hi@aizdravo.com with "ABUSE REPORT" in the subject line

7.3 Security Vulnerabilities

If you discover a security vulnerability, please responsibly report it to:

hi@aizdravo.com with "SECURITY" in the subject line

Please DO NOT publicly disclose security vulnerabilities before we resolve them. We appreciate responsible disclosure.

8. Feedback and Suggestions

We love hearing your ideas and suggestions for platform improvement! You can:

• Send an email to hi@aizdravo.com with "FEEDBACK" in the subject line
• Participate in discussions in our Community
• Follow us on social media and participate in polls

While we cannot respond to every feedback individually, we read all suggestions and use them to plan new features.